Terms of service
Terms of Service
These Terms of Service govern your use of this website and any purchases made through it. By accessing this website or placing an order, you agree to be bound by these Terms of Service.
This website is operated by Rare Guitars Limited. Throughout the site, the terms “we”, “us” and “our” refer to Rare Guitars Limited. We offer this website, including all information, tools and services available from this site, to you subject to your acceptance of all terms, conditions, policies and notices stated here.
1. Company details
Rare Guitars Limited
Registered address: 1A Garranard Park, Belfast
Company number: NI713628
VAT number: GB468409949
2. Use of this website
By using this site, you confirm that you are at least the age of majority in your country or region of residence, or that you are the age of majority and have given us your consent to allow any minor dependants to use this site.
You must not use our products, services or website for any unlawful or unauthorised purpose. You must not transmit any worms, viruses or any code of a destructive nature.
A breach of these Terms may result in immediate termination of your access to our services.
3. General conditions
We reserve the right to refuse service to anyone, for any lawful reason, at any time.
We may modify or discontinue any part of the website or any product offering without notice at any time.
We do not guarantee that your use of our website will be uninterrupted, timely, secure or error-free
4. Products and product descriptions
We specialise in guitars, amplifiers and related musical equipment, including vintage, used, rare and collectible items. Many items sold by us are pre-owned, vintage or specialist products and may show signs of age, use, repair, modification or wear.
We aim to ensure that product descriptions, specifications, photographs and prices are accurate. However:
- descriptions, measurements and weights are approximate unless expressly stated otherwise
- colours and finishes may appear differently depending on your screen or device
- vintage and used items may contain marks, repairs, changed parts or other characteristics consistent with age and use
- statements regarding originality, condition, provenance or specification are given in good faith based on the information available to us at the time of listing
You are responsible for reviewing all product details carefully before purchase. If you require further information, images or clarification before ordering, you should contact us.
5. Availability and acceptance of orders
All products are offered subject to availability. Adding an item to your basket or completing checkout does not guarantee availability.
After placing an order, you will receive an acknowledgement email. This does not mean that your order has been accepted. A contract is formed only when we confirm acceptance of your order and, where applicable, dispatch the goods.
We reserve the right to refuse or cancel any order, including where:
- the item is no longer available
- there has been an error in the description or price
- we suspect fraudulent, unlawful or unauthorised activity
- we are unable to verify payment or customer details
- shipping restrictions apply
If we cancel an order after payment has been taken, we will refund the amount paid using the original payment method.
6. Pricing and payment
All prices shown on the website are in [GBP / insert currency] unless otherwise stated.
Prices may be changed at any time without notice. We take reasonable care to ensure prices are correct, but errors may occasionally occur. If a pricing error is identified after your order is placed, we are not obliged to supply the item at the incorrect price. We will contact you with the correct price and give you the option to proceed or cancel.
Payment must be received in full before dispatch unless otherwise agreed in writing.
You agree to provide current, complete and accurate purchase and account information for all orders placed through our site.
7. International orders, taxes and duties
If we sell and ship internationally, you are responsible for ensuring that the item may be lawfully imported into the destination country.
International orders may be subject to import duties, taxes, customs fees, handling charges or other local charges. These are the responsibility of the customer unless expressly stated otherwise.
We are not responsible for delays caused by customs, import procedures or local delivery services.
8. Shipping and delivery
We will make reasonable efforts to dispatch goods within the estimated timeframe stated at checkout or otherwise communicated to you. Delivery times are estimates only and are not guaranteed.
Risk in the goods passes to you on delivery. Ownership of the goods passes only when we have received full cleared payment.
You must inspect the goods promptly upon delivery. Any damage in transit, missing items or delivery issues should be reported to us as soon as possible and, where relevant, within the timeframe required by the courier.
We are not liable for delays or failures caused by events outside our reasonable control, including courier delays, customs delays, strikes, weather, supply chain disruption or force majeure events.
9. Returns and cancellations
Your rights to cancel and return goods may depend on the nature of the product, your location, and whether you are purchasing as a consumer or a business.
If you are a consumer in the UK or EU and you purchase online, you may have a legal right to cancel certain orders within the applicable cooling-off period, subject to statutory exceptions.
However, your right to return may be reduced or excluded where permitted by law, including for goods that have been altered to your specification, damaged after delivery, or otherwise exempt under applicable consumer legislation.
Returned items must be sent back in the same condition in which they were received, with any case, certificates, accessories, tags and documentation included.
Refunds may be reduced to reflect any loss in value resulting from handling beyond what is necessary to establish the nature, characteristics and function of the item.
Please also refer to our separate Refund Policy for full details.
10. Vintage, used and collectible instruments
Where we sell vintage, rare, collectible or used instruments, you acknowledge that such items are not factory-new and may not perform or present identically to modern production instruments.
Normal characteristics of vintage or used instruments may include lacquer checking, replacement parts, repairs, rewinds, refrets, changed hardware, wear to frets, finish fading, oxidisation, and age-related movement in wood or hardware.
Any statement as to originality, year, model, provenance or historical association is given to the best of our knowledge and belief but may rely in part on third-party information, serial numbers, manufacturer records or prior ownership history. Except where required by law, such details are not warranties or guarantees.
11. Part exchange, consignment and purchasing from customers
Where we offer part exchange, consignment, brokerage or outright purchase services, any such transaction may be subject to separate written terms. We reserve the right to inspect, test and authenticate items before agreeing any transaction.
Quoted values are provisional unless confirmed in writing following inspection.
12. Accuracy of billing and account information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.
You agree to provide complete and accurate account information for all purchases made via our website, and to promptly update your information so we can complete your transactions and contact you where necessary.
13. Optional tools and third-party services
We may provide access to third-party tools, apps or services over which we neither monitor nor control. You acknowledge that we provide access to such tools on an “as is” and “as available” basis without any warranties, representations or conditions of any kind.
We shall have no liability arising from or relating to your use of optional third-party tools or services.
Certain content, products and services available via our site may include materials from third parties. Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating their content or accuracy and we do not warrant and will not have any liability for any third-party materials, websites, products or services.
14. User comments, reviews and submissions
If you send us comments, reviews, suggestions, ideas or other materials, whether online, by email or otherwise, you agree that we may use, edit, publish and distribute them in any medium without restriction.
You must not submit anything unlawful, abusive, defamatory, misleading, infringing or otherwise objectionable.
We may remove content that we consider inappropriate, unlawful or in breach of these Terms.
15. Personal information
Your submission of personal information through the store is governed by our Privacy Policy.
16. Intellectual property
All content on this website, including text, images, logos, branding, graphics, layout and product copy, is owned by or licensed to [Business Name] unless otherwise stated.
You must not reproduce, duplicate, copy, sell, resell or exploit any portion of the website or its content without our prior written permission.
17. Prohibited uses
In addition to other prohibitions set out in these Terms, you are prohibited from using the site or its content:
- for any unlawful purpose
- to solicit others to perform unlawful acts
- to violate any law or regulation
- to infringe our intellectual property rights or the rights of others
- to harass, abuse, insult, harm, defame, slander, intimidate or discriminate
- to submit false or misleading information
- to upload malicious code or interfere with the website’s operation or security
- to collect or track the personal information of others
- for spam, phishing, scraping or other improper activity
We reserve the right to terminate your use of the site for violating any prohibited use.
18. Disclaimer of warranties
To the fullest extent permitted by law, our website and all products and services delivered through it are provided on an “as is” and “as available” basis.
We do not guarantee that the website will be accurate, complete, reliable, current, secure or error-free, or that defects will be corrected.
Nothing in these Terms excludes any warranty or consumer right that cannot lawfully be excluded under applicable law.
19. Limitation of liability
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability which cannot be excluded or limited by law.
Subject to the above, and to the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special or consequential loss, including loss of profits, loss of revenue, loss of opportunity, loss of data or loss of goodwill, arising from your use of the website or purchase of goods from us.
Our total liability in respect of any claim arising from the supply of goods or use of the website shall not exceed the amount paid by you for the relevant product or service.
20. Indemnity
You agree to indemnify, defend and hold harmless Rare Guitars Limited, its directors, officers, employees, agents and affiliates from any claim or demand arising out of your breach of these Terms or your violation of any law or the rights of a third party.
21. Severability
If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.
22. Termination
These Terms remain effective unless and until terminated by either you or us.
We may terminate or suspend your access to the website or our services at any time if, in our reasonable opinion, you have failed to comply with any part of these Terms.
23. Entire agreement
These Terms of Service, together with any policies posted by us on this website, constitute the entire agreement between you and us in relation to your use of the website and any purchase made through it, unless otherwise agreed in writing.
24. Governing law
These Terms of Service and any separate agreements whereby we provide you with goods or services shall be governed by and construed in accordance with the laws of Northern Ireland.
Any dispute, claim or matter arising out of or in connection with these Terms of Service shall be subject to the exclusive jurisdiction of the courts of Northern Ireland, save where applicable consumer protection law provides otherwise.
25. Changes to these Terms
We reserve the right to update, change or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check this page periodically for changes.
Your continued use of the website following the posting of any changes constitutes acceptance of those changes.